Privacy Policy

1. Who we are

SkillTrack-365 provides a certification tracking and career planning platform. This policy explains how we handle personal data for visitors, learners and organisation members.

2. Data we collect

• Account data: name, email, and — if you enable phone sign-in — your phone number.
• Enquiry data: details you submit through the "Book a free call" form, including certification interest, timing and any campaign parameters in the page link.
• Learning data: certifications you track, study hours, milestones, mock exam results and roadmap inputs.
• Billing data: plan, seats and subscription status. Card details are handled by our payment processor, not by us.
• Technical data: log and diagnostic records needed to operate and secure the service.

3. How we use it

To provide the service, personalise roadmaps and recommendations, process payments, respond to enquiries, prevent abuse, and meet legal obligations.

4. Sharing

We share data only with processors that run the service on our behalf — hosting and database, payment processing, email and messaging delivery, and sales enquiry handling. If you join an organisation account, your progress within that organisation is visible to its administrators. We do not sell personal data.

5. Retention

We keep account and learning data while your account is active, and for as long as needed afterwards to meet legal, tax and audit requirements. You can ask us to delete your account data at any time.

6. Your rights

You can request access to, correction of, export of, or deletion of your personal data, and you can object to certain processing. Contact us and we will respond within a reasonable period.

7. Security

Data is stored on managed infrastructure with row-level access rules, tenant isolation between organisations, and audit logging on administrative actions.

8. WhatsApp and Telegram

Public forms that ask for a phone number or email — including Book a call — include a consent box. It is unchecked until you tick it, and the form cannot be sent without it. Ticking it means SkillTrack-365 may contact you at the phone number or email you gave, including by phone, email, WhatsApp, and Telegram, about that enquiry and certification guidance. We record that you consented and the time you consented. We do not use those channels for that enquiry if you leave the box unticked.

9. Withdrawing consent

You can withdraw consent at any time. Email admin@skilltrack.co.in or use the contact page and ask us to stop WhatsApp, Telegram, phone, or email messages. We will stop enquiry and marketing messages on those channels. Withdrawal does not erase messages already sent, and we may keep a short record that you withdrew consent where the law requires it.

10. Enquiry and consent retention

We keep book-a-call and similar enquiry records, including your messaging consent and its timestamp, for up to 24 months after your last message with us. We keep them longer when a booking, invoice, dispute, or legal duty requires it. Account and learning data follow section 5. You can ask us to delete an enquiry record, subject to those duties.

11. Grievance officer

Under India's Digital Personal Data Protection Act, you may raise a grievance about how we handle your personal data. Grievance Officer: [Name to be published]. Email: admin@skilltrack.co.in with the subject "DPDP grievance". Postal address: [Address to be published]. We will acknowledge the grievance and work to resolve it.

12. Contact

Questions about this policy: admin@skilltrack.co.in, or via our contact page.